FAQ

FAQ

Welcome to the Eirond Frequently Asked Questions page.
Here you’ll find answers to the most common questions about our products, shipping, and customer service.
If you can’t find what you’re looking for, please contact us — our support team is always ready to help.

1. How long will it take to receive my order?

Our estimated delivery timeline is as follows:

  • Handling time: 1–3 business days
  • Transit time: 5–12 business days
  • Estimated total delivery time: 6–15 business days
    For additional details, please check our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within United Kingdom.
You can learn more in our Shipping Policy.

3. Where is Eirond located?

Eirond is a UK-based online business offering a curated collection of quality products, with delivery available throughout United Kingdom.

4. What if I receive a defective product?

If your product arrives damaged or defective, we’ll replace it at no cost.
Please contact our support team and return the item within 30 days.
For more details, refer to our Return Policy.

5. Can I cancel my order after placing it?

Yes, we offer a 24-hour cancellation window after you place your order.
To cancel within this period, please contact our customer support team.

6. What is your return policy?

We offer a simple and hassle-free return process.
Full details can be found in our Return Policy.

7. When will I receive my refund?

Once we receive and inspect your returned product, your refund will be processed within 7 business days.
Refunds are issued to your original payment method.
See our Return Policy for more information.

8. Do your products include warranties or guarantees?

Yes, all our products come with a 30-day warranty.
You can review the details in our Return Policy.

9. How can I contact customer support?

You can reach our team by visiting the Contact Us or by sending an email to info@eirond.com.
We’ll be happy to assist with any inquiries.

10. Do you offer international shipping?

Currently, we only ship within United Kingdom.
We are working to expand our shipping coverage in the future.

11. Do you have a physical store?

We operate exclusively online, allowing us to offer competitive prices and a wide selection of products.

12. Can I place a bulk or wholesale order?

Yes! We accept bulk orders for businesses and organizations.
Please reach out to our support team for personalized assistance.

13. How do I exchange a product?

If you need to exchange a product for a different size or model, please follow the steps described in our Return Policy.

14. How can I track my order?

You can easily track your order status via the Track Order Page on our website.
Simply enter your order number and email address to view real-time updates.

Contact Information

Store Name: Eirond
Address: 207 Regent Street, Third Floor, Suite, London, W1B 3HH, United Kingdom
Email: info@eirond.com
Phone: +447401143771
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1–2 business days.